General Terms and Conditions of CIO Works GmbH for online training. Last updated: October 3rd, 2026
1. Provider and scope
1.1 The provider and contracting party is CIO Works GmbH, Arnold-Fanck-Str. 26, 79115 Freiburg im Breisgau, Germany, represented by its managing director Anna Falcoianu, registered in the commercial register of the Local Court of Freiburg i. Br. under HRB 733455, VAT ID DE455890705, email moc.reciffoecifeihc@tcatnoc, phone 3319285 0251 94+ (the “Provider”).
1.2 These terms apply to all contracts for online training that customers book via the website www.chieficeofficer.com. This includes in particular the Instructor Masterclass PLAY (on-demand online course) and the Instructor Masterclass LIVE (live online course).
1.3 Customers may be consumers or businesses. Provisions that apply only to consumers are marked as such.
1.4 Clause 6 applies in addition to in-person events such as retreats.
1.5 Deviating terms of the customer apply only if the Provider expressly agrees to them.
2. Conclusion of contract
2.1 The presentation of the training on the website is not a binding offer.
2.2 The customer submits a binding offer by clicking the button in the checkout that completes the order with an obligation to pay. Before submitting, the customer can check and correct the details entered.
2.3 The contract is concluded when the Provider confirms the order by email or activates the access.
2.4 The contract languages are German and English. The Provider stores the contract text. The customer receives the order details and these terms by email.
3. Services
3.1 The content, scope, format and technical requirements of the training are set out in the product description on the website at the time of the order.
3.2 With PLAY, the customer receives access to recorded videos and materials on the learning platform. With LIVE, the customer additionally takes part in the live online sessions stated in the product description.
3.3 After completion, the customer receives a confirmation of participation. It is valid indefinitely, regardless of how long access lasts. The training does not lead to a state-recognised qualification.
3.4 PLAY is a self-study course. The Provider does not monitor learning progress: there is no exam, no marking of assignments and no entitlement to ask the Provider or the instructors questions about the course content or to receive individual feedback. The knowledge check is a voluntary self-test with sample answers. The community is for exchange among participants and is not subject-matter support by the Provider. Support answers technical and organisational questions only. The confirmation of participation does not depend on a test.
3.5 The Provider may update content and replace instructors, provided the overall character of the training is preserved and the change is reasonable for the customer. There is no entitlement to specific instructors.
3.6 If a live session has to be postponed for good cause, for example because an instructor is ill, the Provider offers a replacement date. If this is not reasonable for the customer, the Provider refunds the proportionate price.
3.7 The customer is responsible for the technical requirements, in particular internet access and a suitable device.
3.8 LIVE is a live online course. Teaching takes place predominantly in real time with the instructors. The Provider does not make recordings of the live sessions available.
4. Prices and payment
4.1 The prices at the time of the order apply. All prices are in euros and include statutory VAT.
4.2 The customer can pay by credit or debit card, Klarna, PayPal or invoice. The Provider may exclude individual payment methods in individual cases.
4.3 For payment by invoice, the amount is due within 14 days of the invoice date.
4.4 Access is activated once payment has been received in full. For payment by invoice, access therefore begins only when the invoice amount has been received.
5. Right of withdrawal for consumers
5.1 Consumers have a statutory right of withdrawal. The details are set out in the withdrawal policy, which forms part of these terms.
5.2 For digital content such as PLAY, the right of withdrawal expires when the Provider has begun to perform the contract after the customer has expressly consented to performance beginning before the end of the withdrawal period, has acknowledged that this causes the right of withdrawal to be lost, and has received a confirmation of the contract from the Provider (Section 356 (5) of the German Civil Code).
5.3 Businesses have no statutory right of withdrawal.
5.4 For the Instructor Masterclass LIVE, the Provider refunds the full price if the customer withdraws within the 14-day period, even after attending live modules. The Provider grants businesses a contractual right to cancel LIVE within the same period. There is no further guarantee beyond this.
6. In-person events
6.1 These terms apply accordingly to in-person events such as retreats. Date, location, price and included services are set out in the product description. Travel is included only if stated there.
6.2 The customer may cancel free of charge up to 30 days before the start. After that, 50% of the price is due, and the full price from 7 days before the start. The customer may name a substitute participant at any time. The customer remains free to prove that no loss or a smaller loss was incurred.
6.3 The Provider may cancel an event if the minimum number of participants is not reached or for good cause. In that case the Provider refunds the full price.
6.4 For in-person events on a fixed date, consumers have no statutory right of withdrawal (Section 312g (2) no. 9 of the German Civil Code).
7. Rights of use
7.1 The customer receives a simple, non-transferable right to use the content for their own training and professional development.
7.2 The customer may not share access data and may not record, reproduce or make the content publicly available. Materials that the Provider expressly supplies for work with the customer’s own clients may be used for that purpose.
7.3 In the event of a serious breach, the Provider may suspend access after a warning.
7.4 Graduates may use the title awarded in the training in the form specified by the Provider. No further rights to the Chief Ice Officer® trademark are granted.
8. Health and personal responsibility
8.1 Cold exposure and breathing techniques involve health risks. The customer carries out practical exercises at their own responsibility.
8.2 The Provider recommends seeking medical advice before starting. People with cardiovascular disease, high blood pressure, respiratory disease, epilepsy, during pregnancy or with other relevant conditions should carry out practical exercises only after medical clearance.
8.3 The training does not replace medical advice, diagnosis or treatment.
8.4 Breathing exercises must not be performed in or near water or while driving.
9. Working as an instructor
9.1 Anyone who offers their own courses after the training acts independently and at their own responsibility. They are neither a representative nor an agent of the Provider.
9.2 Before running their own ice bathing courses, the customer must complete a recognised in-person first aid course. The first aid content of the online training does not replace that course.
9.3 The customer is responsible for meeting the legal requirements of their activity and for adequate insurance.
10. Rights in case of defects
The statutory rights in case of defects apply. For consumers, Sections 327 et seq. of the German Civil Code apply to digital products.
11. Liability
11.1 The Provider is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
11.2 In cases of slight negligence, the Provider is liable only for the breach of essential contractual obligations. In that case, liability is limited to the foreseeable damage typical for the contract.
11.3 Otherwise, liability is excluded. This also applies in favour of the Provider’s legal representatives and agents.
11.4 The Provider is not responsible for courses that graduates run on their own responsibility. Clause 11.1 remains unaffected.
12. Data protection
The Provider processes personal data in accordance with the statutory provisions. Details are set out in the privacy policy on the website.
13. Dispute resolution
The Provider is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another country, the mandatory consumer protection provisions of that country remain unaffected.
14.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Freiburg im Breisgau.
14.3 Should individual provisions be invalid, the validity of the remaining provisions is not affected.
14.4 In the event of discrepancies between the language versions, the German version prevails.